Password Reset – Process & Troubleshooting

Category: Access
Folder: Passwords

Reset Password

1. Reset password in AD / Microsoft 365

2. Ensure account is unlocked

3. Have user sign in and update password

If Login Fails (Check First)

• Confirm user is connected to the domain:

  • Hardwired into company network OR

  • Connected to Azure VPN

• If not connected, password will not sync

Quick Checks

• Wait 2–5 minutes (sync delay)

• Confirm internet connection

• Restart device

If Still Failing

Sync / Policy

• Run:

gpupdate /force

• Confirm AD sync is working

Known Fix (Use Early if Needed)

1. Sign in as another user

2. Connect to Azure VPN

3. Select “Other User” at login

4. Sign in with updated credentials

Password Policy

• Minimum: 14 characters

• Cannot reuse last 3 passwords

• Lockout: 13 attempts → 10 minutes

• Cannot include first/last name