MobileTech Sync Issues

When to Use This

• MobileTech is not syncing or updating
• Data looks outdated
• Restarting the app did not fix the issue

Step 1: Clear the MobileTech Cache

1. Open File Explorer

2. In the address bar, paste:

   %appdata%
   

3. Press Enter
4. Open the Roaming folder (if not already there)
5. Locate the MobileCRM folder
6. Right-click the folder and select Delete

Step 2: Reopen MobileTech

1. Launch MobileTech
2. Enter the following information when prompted:

• User Mode: Standard User
• URL: https://mt.cliffordpower.com/clif
• Username: your email (example: username@cliffordpower.com)
• Password: CPSMTXX (your initials)
• Save Password: Checked

3. Continue through the login process

What to Expect

• The application will begin syncing automatically
• You should see a message indicating the app has updated

If You Get an Error

• Double-check your login information
• If prompted, select “Delete Data” and try again

Still Not Working?

Submit a helpdesk ticket and include:

• A screenshot of the error (if available)
• A brief description of what’s happening