FAQs

Answers to questions often asked.

Can't connect to GP or remote apps?
To connect to GP or remote apps, a good internet connection is required. Azure VPN Client will be needed if you are not connected to CPS-WiFi. It can be fin...
Mon, Jan 30, 2023 at 2:52 PM
Can't interact with my OneDrive?
Check to make sure your OneDrive is synced and connected. This can be known if the icon is a blue cloud. If the blue cloud does not show in the taskbar, ...
Mon, Jan 30, 2023 at 2:57 PM
Clear Data - Specific Website (Google Chrome)
If the webpage does not load, preventing log in, not showing proper data or no longer operate as it usually does, clearing the cache data can be one way to ...
Mon, Jan 30, 2023 at 2:32 PM
How to connect to Clifford VPN?
It can be accessed by Azure VPN Client. Click on the Windows button on your keyboard, or the icon at the bottom left corner. Azure VPN Client should...
Mon, Jan 30, 2023 at 1:38 PM
How to Reset / Fix GP Home Screen
1. On the Home page, click 'Customize this page', then click Change Role. 2. Scroll to the bottom of the Roles list and select Basic Home Page, ...
Tue, Feb 7, 2023 at 1:25 PM
Microsoft Authenticator Setup
For security reasons, multi-factor authentication (MFA) is required to all CPS users. When signing into a Microsoft product or Windows application, a prompt...
Tue, May 14, 2024 at 8:45 AM
Mobile Hotspot
*These steps applies to specifically to Android devices, but for iOS, steps to reach hotspot should be located within Settings and Data/Wi-Fi. If you succes...
Tue, May 28, 2024 at 4:30 PM
Printer not printing?
Check for power on the printer. Check for internet connection. Check if there's an error; perhaps printing in wrong paper size, no more papery or wrong ...
Fri, Apr 8, 2022 at 10:55 AM
RingCentral Call Handling/Forward (Desktop)
Instructions to manage call handling/forwarding are as below. *For those using the RingCentral Phone and not RingCentral dkes, skip to step 1a at the bo...
Wed, May 22, 2024 at 4:47 PM
RingCentral call quality is not good.
Three main things attribute to a bad call quality.  The first is a poor or mediocre internet connection. If the app is used on a mobile phone and cellul...
Fri, Apr 8, 2022 at 10:55 AM