Browser - Clear Data (Google Chrome, CRM, Schedule)

Created by Jordan Bennett, Modified on Fri, Mar 27 at 4:10 PM by Jordan Bennett

# How to Clear Cache Data When a Webpage Does Not Load Properly

If you're experiencing issues with a webpage not loading, preventing you from logging in, or displaying incorrect data, one effective solution is to clear your cache data. This process can help resolve various browsing issues and restore the website's functionality. Follow the steps below to clear the cache on your browser.

### Step 1: Access Site Settings

First, navigate to the website that is causing problems. Look for the "Not secure" or "Lock" icon located to the left of the URL in your browser's address bar. Click on this icon to open a dropdown menu.

### Step 2: Open Site Settings

In the dropdown menu, select "Site settings." This action will open a new tab where you can manage various permissions and data related to the website.

### Step 3: Clear Cache Data

In the new tab, look for the "Clear data" button. Click on this button to initiate the process of clearing the cache data associated with the website. This step is crucial as it removes any outdated or corrupted files that may be causing the loading issues.

### Step 4: Confirm the Action

A prompt will appear asking you to confirm your action. Click "Clear" to proceed. This confirmation ensures that you want to remove the cached data, allowing your browser to fetch fresh content from the website.

### Step 5: Reopen the Website

Once you have cleared the cache, return to your original tab or link that was not loading properly. Refresh the page or reopen the tab. The website should now function correctly, allowing you to log in and access the data as expected.

By following these simple steps, you can effectively resolve issues related to webpage loading and improve your overall browsing experience. If problems persist, consider reaching out to our customer support team for further assistance.