Concerns, Issues & Solutions

Common troubleshoot fixes and solutions for certain scenarios that may pertain to the user.

Adobe Acrobat Reader white screen.
When saving in Adobe Reader, there may be a case of a white screen popping up when saving. This requires a tool to be disabled within Adobe Reader. The whit...
Fri, Apr 8, 2022 at 10:55 AM
GP Screen Size/Re-size
In the event your GP screen has expanded, and you can no longer change its resolution, the guide below will help resolve the issue. 1. Close out all win...
Fri, Dec 2, 2022 at 10:12 AM
LOAMS Installation Guide
LOAMS no longer exists in Google Play store for Android users. Please follow the guide below to have it installed onto your mobile device. Get access to...
Thu, Feb 29, 2024 at 11:48 AM
Mobile Tech - Delete MobileCRM folder
Confirm that MT is not running. You may consider syncing first before this step if changes had been made since the last sync. 1. Open File Explorer and ...
Wed, Jun 28, 2023 at 4:51 PM
MobileCRM (MT) Initial Setup
This page guides the user through the inital startup of Resco MobileCRM (MobileTech, MT). The example is taken from the computer version, but it can be app...
Mon, Sep 25, 2023 at 9:53 AM
MobileCRM Sign-in Error & Clearing MT folder in %AppData%
*Notice: Pictures are of MobileTech 7.5 and do not reflect changes done in MobileCRM 8.6. Concept stays similar*  *This applies to MobileCRM on the comp...
Tue, Feb 6, 2024 at 2:21 PM
Monitor is showing blank screen.
In the event of coming across a black screen when connecting to a docking station or direct connection to the computer, possible solutions can be attempted ...
Mon, Jan 30, 2023 at 2:45 PM
My laptop or screen is damaged.
Should any serious damage such as cracks, shattered cases, fire and heat damage, or fluids have been caused to your laptop, contact helpdesk@cliffordpower.c...
Fri, Apr 8, 2022 at 10:55 AM
Outlook not responding.
In the event of Outlook not responding, a few questions will need to be asked. 1. How long has it been unresponsive?  2. Is this the first instance, or...
Fri, Apr 8, 2022 at 10:55 AM
Phone Email/Contact Sync Setup
*If you have already set up the Email App but want to sync up Contacts, start at step 11, pg. 6.     To get started, open the Google Play Store app. If...
Thu, Mar 16, 2023 at 8:17 AM